ITIL® V3 Foundation

$499.00

ITIL V3 Foundation Certification is the entry-level training course for IT professionals.This ITIL V3 course will introduce you to the ITIL services lifecycle, ITIL processes, and best practices for enhancing the quality of IT service management. Enroll Now!

Self Paced Includes: 19 PDU’s

ITIL® V3 Foundation

$499.00

SKU: 9e7a1177bcc2 Category:

LEARNING UNITS

  1. Introduction to Service Management Lifecycle
    • Principles of service management
    • The processes
    • The ITIL service lifecycle
  2. Service Strategy
    • Introduction to service strategy
    • Key concepts of service strategy
    • Service strategy processes
      • Demand Management
      • Service Portfolio Management
      • Financial Management
      • Business Relationship Management
  3. Service Design
    • Introduction to service design
    • Key concepts of service design
    • Service design processes
      • Service Catalogue Management
      • Service Level Management
      • Supplier Management
      • Capacity Management
      • Availability Management
      • IT Service Continuity Management
      • Information Security Management
      • Design Coordination
  4. Service Transition
    • Introduction to service transition
    • Key principles & models of service transition
    • Service transition processes
    • Transition, Planning and Support
    • Change Management
      • Service Asset and Configuration Management
      • Release and Deployment management
      • Knowledge Management
  5. Service Operations
    • Introduction to service operations
    • Service operations processes
      • Event Management
      • Incident Management
      • Problem Management
      • Request Fulfillment
      • Access Management
    • Service operations functions
  6. Continual Service Improvement
    • Introduction to CSI
    • Key principles and models of CSI
  7. Summary & exam preparation
    • Review of key concepts