ITIL® Intermediate ST

$799.00

Learn the best practices for building, testing and implementing products and services in this ITIL Intermediate Service Transaction (ST) certification course.

Self Paced Includes: 15 PDU’s

ITIL® Intermediate ST

$799.00

SKU: fec08e4c8e52 Category:

LEARNING UNITS

  1. Introduction to Service Transition
    • Purpose, objectives, scope and value to business
    • The context of service transition in ITIL service lifecycle
  2. Service Transition Principles
    • The key policies and best practice principles that aid effective service transition
    • Optimizing service transition performance and typical metrics that can be used
    • Service transition inputs and outputs by lifecycle stage
  3. Service Transition processes
    • Each process will consist of:
      • Purpose, objective, scope, value to business
      • Policies, principles & basic concepts
      • Process activities, methods & techniques
      • Triggers, inputs, outputs & interfaces
      •  Critical success factors and Key performance indicators
    • Challenges & risks
    • Transition planning and support
    • Change management
    • Service asset and configuration management
    • Release and deployment management
    • Service validation and testing
    • Change evaluation
    • Knowledge management
  4. Managing people through service transition
    • Managing communication and commitment
    • Managing organizational and stakeholder change
    • Stakeholder management
  5. Organizing for Service Transition
    • Organizational development
    • Role of technical and application management function in service transition
    • Organizational context for transitioning a service
    • Service transition roles and responsibilities
    • The relationship of service transition to other lifecycle phases
  6. Technology Considerations
    • Technology requirements for service transition that support service transition as a whole
  7. Implementing & improving service transition
    • Key activities in the introduction of service transition
    • An integrated approach to service transition processes
    • Implementing service transition in virtual or cloud environment
  8. Challenges, critical success factors and risks
    • -Challenges facing service transition
    • Measurement through analyzing critical success factors
    • Potential implementation risks that could affect services currently in transition and being planned
    • External factors that affect the approach to service transition
  9. Summary & directed studies
    • Review of key concepts