ITIL® Intermediate PPO

$799.00

Accredited by APMG and TUV, this course will prep you for your ITIL® Intermediate PPO certification for Planning, Protection, and Optimization.

Self Paced Includes: 16 PDU’s

ITIL® Intermediate PPO

$799.00

SKU: e07d7772756e Category:

LEARNING UNITS

  1. Introduction to PPO
    • Purpose and objectives and value of service design
    • The lifecycle in context
    • Service design basics
    • The interfaces of design coordination with other processes related to PPO
  2. Capacity Management
    • The purpose and objectives of the Capacity management process
    • The scope of the Capacity management
    • The importance of capacity management as a process to generate business value
    • Capacity management policies, principles and basic concepts
    • The main activities, methods and techniques that enable capacity management, and how they relate to planning, protection and optimization
    • The triggers, inputs, outputs and interfaces of capacity management and its interfaces with other processes
    • The capacity management information system and its role in information management
    • How the critical success factors and key performance indicators can be used to demonstrate the efficiency and effectiveness of successful capacity management
    • Challenges and risks of capacity management
  3. Availability Management
    • The purpose and objectives of the process
    • The scope of the process
    • The importance of availability management as a process to generate business value
    • Availability management policies, principles and basic concepts
    • The main activities, methods and techniques that enable availability management and how they relate to PPO
    • The triggers, inputs, outputs and interfaces of availability management, and its interface with other processes
    • How availability management relates to information management
    • How the critical success factors and key performance indicators can be used to demonstrate the efficiency and effectiveness of successful availability management
    • Challenges and risks of availability management
  4. IT Service Continuity Management
    • The purpose and objectives of the process
    • The scope of the process
    • The importance of ITSCM as a process to generate business value
    • ITSCM policies, principles and basic concepts
    • The main activities, methods and techniques that enable ITSCM, and how they relate to planning, protection and optimization, particularly stages 1-4 of the ITSCM lifecycle:
      • Initiation
      • Requirement and strategy
      • Implementation
      • Ongoing operation
      • Invocation of ITSCM
    • The triggers, inputs, outputs and interfaces of ITSCM, and its interface with other processes
    • Information management for ITSCM
    • How the critical success factors and key performance indicators can be used and applied to
      demonstrate the efficiency and effectiveness of successful IT service continuity management
    • Challenges and risks of ITSCM
  5. Information Security Management
    • The purpose and objectives of the process
    • The scope of the process
    • The importance of information security management as a process to generate business value
    • Information security management policies, principles and basic concepts
    • The main activities, methods and techniques that enable this process and how they relate to
      planning, protection and optimization
    • The triggers, inputs, outputs and interfaces of information security management
    • Information security management and the security
    • Information management within the problem management process
    • How the critical success factors and key performance indicators can be used and applied to
      demonstrate the efficiency and effectiveness of successful information security management
    • Challenges and risks of ISM
  6. Demand Management
    • Purpose and objectives of demand management
    • Scope of demand management
    • Value to business
    • Policies, principles and basic concepts
    • Process activities, methods and techniques of demand management
    • Triggers, inputs, outputs and interfaces
    • Information management and demand management
    • Critical success factors and key performance indicators
    • Challenges and risks of demand management
  7. PPO Roles & Responsibilities
    • Process manager
    • Process practitioner
    • Capacity management process manager
    • Availability management process manager
    • ITSCM process manager
    • ISM process manager
    • Demand management roles
  8. Technology & implementation considerations
    • The generic requirements for technology to assist service design
    • The evaluation criteria for technology and tooling for process implementation
    • The good practices for practice and process implementation
    • The challenges, critical success factors and risks related to implementing practices and processes
    • How to plan and implement service management technologies
    • The consideration for implementing technologies in supporting the processes within planning,
      protection andoptimization practice, in particular, designing technology architectures
  9. Summary and directed studies
    • Review of key concepts
    • ITIL® is a registered trade mark of AXELOS Limited
    • The Swirl logo is a trade mark of AXELOS Limited