ITIL® 4 Specialist: High Velocity IT

$799.00

Enroll Now! For ITIL Specialist: High Velocity IT course which helps you understand how the digital enterprises and operate models Should focus to gain the maximum value.

ITIL® 4 Specialist: High Velocity IT

$799.00

SKU: c468287cab91 Category:

Program Overview:

This ITIL® 4 Specialist: High Velocity IT (HVIT) course will familiarize you with working
practices like agile and lean management and technologies such as automation testing,
cloud, and more. This course is relevant for ITIL Managing Professionals (ITIL MPs) and ITIL
Strategic Leaders (ITIL SLs), who work toward delivering high velocity IT.

Program Features:

  • Exam fee included
  • One simulation exam

Prerequisites:

To be eligible for this ITIL 4 Specialist: HVIT training, applicants should have:

  • Passed the ITIL 4 Foundation examination
  • Attended an accredited training course for this module

Target Audience:

This course is ideal for candidates in IT management and service management roles as well as individuals who want to achieve the ITIL Managing Professional (MP) designation. Roles may include:

  • Project managers
  • Vendor managers
  • Account managers
  • IT service managers
  • Service delivery managers

Key Learning Outcomes:

When you complete this ITIL 4 Specialist: HVIT course, you will be able to accomplish the following:

  • Understand how digital enterprises perform in high–velocity environments
  • Obtain a fair understanding of ITIL Guiding Principles
  • Understand the digital product life cycle in terms of the ITIL “operating model”
  • Learn how to achieve maximum value with digital products

Course Curriculum:

Lesson 01 – Course Introduction

Lesson 02 – Understand concepts regarding the highvelocity nature of the digital enterprise, including the demand it places on IT

  • Understand the following terms:
    a) Digital organization
    b) High velocity IT
    c) Digital transformation
    d) IT transformation
    e) Digital product
    f) Digital technology
  • Understand when the transformation to high velocity IT is desirable and feasible
  • Understand the five objectives associated with digital products to achieve
    a) Valuable investments – strategically innovative and effective application of IT
    b) Fast development – quick realization and delivery of IT services and IT-related products
    c) Resilient operations – highly resilient IT services and IT-related products
    d) Co-created value – effective interactions between service provider and consumer
    e) Assured conformance – to governance, risk and compliance (GRC) requirements

Lesson 03 – Understand the digital product lifecycle in terms of the ITIL “operating model”

  • Understand how high velocity IT relates to
    a) The four dimensions of service management
    b) The ITIL service value system
    c) The service value chain
    d) The digital product lifecycle

Lesson 04 – Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT

  • Understand the following principles, models, and concepts:
    a) Ethics
    b) Safety culture
    c) Lean culture
    d) Toyota Kata
    e) Lean / agile / resilient / continuous
    f) Service-dominant logic
    g) Design thinking
    h) Complexity thinking
  • Know how to use the following principles, models, and concepts:
    a) Ethics
    b) Safety culture
    c) Lean culture
    d) Toyota Kata
    e) Lean / agile / resilient / continuous
    f) Service-dominant logic
    g) Design thinking
    h) Complexity thinking

Lesson 05 – Know how to contribute to achieving value with digital products

  • Know how the service provider ensures that valuable investments are achieved
  • Know how to use the following practices to contribute to achieving valuable investments
    a) Portfolio management
    b) Relationship management
  • Know how the service provider ensures that fast development is achieved
  • Know how to use the following practices to contribute to the achievement of fast development
    a) Architecture management
    b) Business analysis
    c) Deployment management
    d) Service validation and testing
    e) Software development and management